Gary, who is having an extension to his house, had a load of waste that he needed to be taken away. Delville, a local handyman, offered to take it away and dispose of it for a reasonable fee, and so Gary agreed. Later that day, Gary walked around the corner from his house and saw the rubbish piled on the pavement. He complained to Delville, who offered a refund of part of the money but claimed that he could not move the waste because he was, in his words, 'short of resource'. Gary contacted a different waste disposal contractor to remove the next load of waste. However, at the agreed time it was Delville who turned up with a truck and began loading the waste. When challenged, Delville explained that he had accepted a subcontract from the other disposal firm. He added that he was the only waste disposal operative in the area and there was 'zero chance' that anyone else would do it. Again, Gary went for a walk and found the waste dumped on a local pavement. He then hired a truck himself and began loading his waste. Delville turned up and told him to stop, as he was was not a licenced operator. Delville called the police, who told Gary that he was not allowed to transport the waste himself. 'At least I'm not as bad as the water companies' said Delville. 'I only take your money when you get the builders in.'