Brian Wilson from Redditch was kept waiting in Starbucks for over twelve hours after entering the shop with the intention of buying a coffee and sandwich for his breakfast.
He explains: "Can I get a latte and sausage sandwich?" I said ," the barista confirmed I could, but instead of getting my stuff she moved on to the next person in line. I was then left standing there for twelve hours while the team served a succession of customers.'
Part-time crew member and undergraduate student reading English at Oxford, Jocasta Smythe-Cramlington commented: 'I told Mr Wilson, yes, he could certainly get those items. But the thing is... at no time did he actually ask for them.
'We're always rammed with customers placing orders so I needed to get on and serve them or I'd have my manager on my back. People can't expect me to have psychic powers.'
In the end Brian never got his coffee and sandwich because by the time he actually said: 'Can I order a latte and sausage bap, please?" it was 7.15pm and they'd sold out so he went for a kebab instead.