Thousands of travellers expect to have their holidays ruined this summer because of the lack of disruption at the UK's major airports.
‘I'm disgusted,’ said Jim Tonkin from Walsall who has just returned from a week's family holiday on the Costa del Sol. 'We booked our holiday - no problem. We got to Heathrow - no problem. We checked in and boarded without any problem and flew to Costa and back without a hitch. I'm livid and we're demanding compensation. It's the worst holiday we've ever had.’
Mr Tonkin explained that he has taken his family abroad for the past five years.
‘We've always had trouble,’ he said. ‘Always. Usually it's a Unite strike that strands us on Heathrow for days. With a Unite strike you're guaranteed a five star break. Brilliant! The kids love sleeping on the airport and because of the stress we have a super family row to start the holiday. Fantastic! We have a great time complaining to the BA staff and slagging them off before we get the free food vouchers. Super! And the wife loves telling BBC News how we're all suffering on the airport.’
A BA spokeswoman said the airline would like to apologize to passengers who felt they'd had a trouble free holiday.
‘BA and the unions do their best to ensure all our passengers experience reasonable levels of disruption and discomfort,' she said. 'Unfortunately, that isn't possible at the present time but we are working on the problem.’
The spokeswoman pointed out that earlier this year BA, in partnership with Unite, had provided some excellent disrupted holiday flights.
‘Mr Tonkin may be regretting that he missed out earlier this year on our special volcanic dust disrupted holidays,’ she added.
But Mr Tonkin said:
‘Some people like to stay in Britain for their holiday, but you can't beat a disrupted family holiday abroad,' he said. ‘It's traditional, isn't it? There's so much to talk about afterwards and our friends love the snaps of us on Heathrow sleeping on chairs and the kids crying. But this year has been a complete disaster with everything going like clockwork. The kids were heartbroken when they discovered they weren't kipping on Terminal 3. It's a disgrace.
‘We might have to make do with Cornwall for our holiday next year.’