An Indian bank has had hundreds of complaints of racism from its customers, after it decided to outsource the call centre to the UK.
The zero-hours employees at the call centre, fluent in Hindi, have been trained to answer calls with a greeting such as,
"Hello, this is [bank name omitted] bank. My name is Amit / Rakesh / Muhammad / Sunny, how may I help you?"
The bank's Indian customers were appalled at the complete lack of tact by the bank. One customer said,
"Not only do they not sound Indian, they attempt to put on some strange accent, which sounds like a cross between Welsh and Swedish. It's completely offensive. We know their names are James or John, or Robert."
The bank was unavailable for comment, but we caught up with en employee at the call centre, based in Cardiff, a Mr. Sven Torvald,
"It's not easy. They don't appreciate that we get paid very little and there's no job security. I wouldn't do it, but the job centre forced me into it. I only learned Hindi because I thought I was going to to India to work for a spam company"