RBS executives have acknowledged that purchasing their software and systems from Fisher-Price was one cost-cutting exercise too far.
Fisher-Price, better known for developing toys than technology, have for several years been selling their in-house developed software to banks, utility companies and government departments.
Much of the software that was developed for RBS, was first seen in Fisher-Price products such as Puppy’s Piano and the Glee Jammin’ Journal.
In light of RBS’ banking system having failed again this week, many are now questioning the bank’s procurement policy.
RBS CEO, Stephen Hester, commented “we originally chose Fisher-Price because of their excellent track record for providing sophisticated accounting software to corporations such as Woolworths and Blockbuster. After the banking crisis, we felt this was a more robust platform than its predecessor from Hasbro.”
Many have speculated as to how much money RBS invested into the system. Industry experts agree that the cost would have been greatly affected if RBS had chosen particular extras, such as the sing-a-long option or indeed, next day delivery.
With tempers running high, Fisher-Price’s vice chairman of their Giggletech division, Bud Nedworthy, tried to put forward a positive view of the situation, “the recent glitches are indeed unfortunate, but we believe they have also helped RBS customers further develop their social, emotional and numeracy skills. Some people are having to perform mental calculations regarding how much they owe friends after they couldn’t pay for dinner; others are having to use various reasoning and negotiating skills so they don’t get evicted for paying their rent late. These individuals will no doubt be showing above average cognitive and emotional development.”
Nonetheless, RBS customers are furious. Many have taken to social media to voice their frustration, @blacklesbianandproudofit tweeted, “Naffwest is stopping me and Chaniqua from major spendz. Movin our overdraft to Santander.”
[hat tip to blacklesbianandproudofit for the twitter handle]