After a spate of accidents, The London Association of Taxi Drivers has told its member to abandon their strategy of being more 'customer facing'.
One driver, whose head went backwards through the windscreen, after his car veered off the pavement and hit a lamp-post, said the 'customer facing' idea was great in theory, but just not practical. "I'm quite reluctant to give up on the strategy, because the bloke who presented the idea to us was so convincing. But I've found it really hard to be an on-going concern, who takes people on board but remains customer focused."
Taxi driver Jimmy Harding has been trying to use modern marketing techniques to upsell his client as the a taxi trundled through traffic. "I was trying to move the guy up the value chain, using the seven customer relationship disciplines of the demand funnel, when I heard a massive crash," said Harding. "Next thing I knew I could hear screaming and steam hissing out of my radiator. I'm angry with myself really, because I allowed myself not to be customer focused while I gave the police my details."
One cyclist, who asked not to be named, questioned the logic that taxi drivers need to be customer facing 24X7. "He nearly bloody killed me," said the courier.