In the run up to Christmas retailers who have had a tough year are trying to make the most of their seasonal boost in sales, by suggesting all manner of additional products that customers might like to purchase, now including houses.
A customer at an Argos store in Leicester was shocked when she went to pick up an exercise bike and was asked if she’d like to purchase a 3 bedroom semi-detached house to keep it in.
‘The assistant told me that the bike needed batteries, and asked if I’d like to buy some. I said no, and also declined the warranty.’ said 26 year old Diane Coyne, ‘She suggested buying a car to get it home in, and said they had a special offer on a Renault Megane at the moment. I told her I already had a car and she then asked if I needed a house to put it in, or any TV or stereo equipment, or if I’d like to purchase a fully fitted and licensed night club. I was stood there for 25 minutes rejecting all sorts of suggestions before I finally got my bike, it was ridiculous. I do quite like the pony that I bought with it though.’
A spokesman for Argos has defended the policy, claiming that they are only trying to help customers by suggesting complementary goods that they may not have thought of.
‘We’re simply offering a service. The customer is under no pressure whatsoever to buy anything they don’t want to, and it is well within their rights to simply refuse all of our helpful suggestions for other things that may go nicely with their purchase.’ before adding, ‘Would you like a 3 year warranty with that statement in case it breaks down? Only £14.99. The exit doors will unlock sooner if you buy one.’