http://newsbiscuit.com/forum/topic.php?id=52330 The NewsBiscuit Community en-US Sun, 19 May 2013 09:23:04 +0000 http://bbpress.org/?v=1.0.2 q http://newsbiscuit.com/forum/search.php http://newsbiscuit.com/forum/topic.php?id=52330#post-150719 Mon, 26 Nov 2012 21:37:34 +0000 rikkor 150719@http://newsbiscuit.com/forum/ <p>In the US, I often wonder how it is possible that I can sometimes fly 3,000 miles and pay $198. All the airlines going out of business may be my answer. </p> http://newsbiscuit.com/forum/topic.php?id=52330#post-150713 Mon, 26 Nov 2012 21:00:19 +0000 Vertically Challenged Giant 150713@http://newsbiscuit.com/forum/ <p>Ah, the snidey tags were mine, but then I thought they might look like I was attention-seeking so took them down.</p> <p>Flew with Ryanair at the weekend so wanted to have a go at something about them, but Ryanair bashing has been done many times before and much better than this so it felt a little lazy and half-baked. I might put the tags back. </p> http://newsbiscuit.com/forum/topic.php?id=52330#post-150697 Mon, 26 Nov 2012 20:27:27 +0000 waylandsmithy 150697@http://newsbiscuit.com/forum/ <p>Nice! Glad the snidey tags have disappeared, too. </p> http://newsbiscuit.com/forum/topic.php?id=52330#post-150687 Mon, 26 Nov 2012 19:41:05 +0000 dvo4fun 150687@http://newsbiscuit.com/forum/ <p>You wait for ages for a tramp to come along and then two turn up within a few days.</p> <p>Loved it esp: " our call was answered with a string of swear words shouted at us in a strong Irish accent. At first we thought that the man on the other end of the phone was Michael O’Leary and we’d just woke him up, "</p> <p>Am i right that it was the tramp who was called Mick not 'the Temple Bar area of Dublin' </p> http://newsbiscuit.com/forum/topic.php?id=52330#post-150682 Mon, 26 Nov 2012 19:01:57 +0000 rikkor 150682@http://newsbiscuit.com/forum/ <p>Like it. </p> http://newsbiscuit.com/forum/topic.php?id=52330#post-150655 Mon, 26 Nov 2012 15:24:02 +0000 Vertically Challenged Giant 150655@http://newsbiscuit.com/forum/ <p>Low-cost airline Ryanair have been criticised by consumer groups after it emerged that their “revamped” complaints procedure now involves disappointed customers being put through to a homeless Dublin man.</p> <p>“Tell Mick about it” is the budget carrier’s new message for anybody who is unhappy with the service they receive while a captive on one of their flights, and includes a mobile phone number to call. But, rather than being a direct line to the company’s chief executive Michael O’Leary, as many believed it would be, the phone is actually in the possession of an alcoholic Dublin man of no fixed address.</p> <p>‘For many years now Ryanair have been successful by offering low prices, rather than by treating customers better than battery chickens. But we believed that they were turning a corner when they told us about this new service, with a dedicated complaints line that would be available twenty four hours a day, seven days a week.’ said Melanie Dawes of consumer group Which?.</p> <p>‘However, when we tested the number our call was answered with a string of swear words shouted at us in a strong Irish accent. At first we thought that the man on the other end of the phone was Michael O’Leary and we’d just woke him up, but further investigation revealed that it was actually a tramp in the Temple Bar area of Dublin, called Mick.’</p> <p>The investigation carried out by Which? discovered that Ryanair, in an effort to cut costs, had made their entire customer service department redundant and then given an old Nokia mobile phone and twelve litres of vodka to a vagrant. The number to that phone was published on their website and Mick was left to deal with complaints in his own unique, sweary way.</p> <p>In the wake of the report Ryanair have strongly defended the move, claiming that the new service provides the personal touch that their customers have been looking for.</p> <p>‘Mick is very committed to his job since we super glued the phone to his hand, and will answer it any time, day or night, with a traditional Irish greeting.’ said Michael O’Leary, ‘People simply need to understand that “miserable shower of fucks” is actually a term of great endearment. Either way he’s still considerably more helpful than most of our staff, and has actually just won employee of the month.’ </p>