Forum » Topic: Refusing to serve customers who are on the phone 'standard policy for us' say BT http://newsbiscuit.com/forum/topic.php?id=41464 The NewsBiscuit Community en-US Thu, 23 May 2013 11:14:20 +0000 http://bbpress.org/?v=1.0.2 <![CDATA[Search]]> q http://newsbiscuit.com/forum/search.php writinginbsl on "Refusing to serve customers who are on the phone 'standard policy for us' say BT" http://newsbiscuit.com/forum/topic.php?id=41464#post-118337 Fri, 13 Apr 2012 09:37:50 +0000 writinginbsl 118337@http://newsbiscuit.com/forum/ <p>very funny</p> <p>stars </p> spaceinvader on "Refusing to serve customers who are on the phone 'standard policy for us' say BT" http://newsbiscuit.com/forum/topic.php?id=41464#post-118252 Fri, 13 Apr 2012 00:14:33 +0000 spaceinvader 118252@http://newsbiscuit.com/forum/ <p>Oh man, how many times have I been in that situation. They always get an attitube when you don't know their difficult to find number. I have a speech impediment and I usually get hung up on because the service rep assumes I have a bad connection. And I don't know which is worse, Norah Jones, or Kenny G (I was actually on hold for 45 minutes and listened to Kenny G). </p> Qoxiivi on "Refusing to serve customers who are on the phone 'standard policy for us' say BT" http://newsbiscuit.com/forum/topic.php?id=41464#post-118250 Thu, 12 Apr 2012 23:22:51 +0000 Qoxiivi 118250@http://newsbiscuit.com/forum/ <p>D'you see what I did? I took a popular news story and thought of something funny to say about it. That's satire that is. I think I deserve a medal or a biscuit or some shit. Or a NiB. Or fuck all. Let's be honest; fuck all. </p> Mandy Lifeboat on "Refusing to serve customers who are on the phone 'standard policy for us' say BT" http://newsbiscuit.com/forum/topic.php?id=41464#post-118239 Thu, 12 Apr 2012 21:04:50 +0000 Mandy Lifeboat 118239@http://newsbiscuit.com/forum/ <p>Oh yes - very true. Can also apply to any utility company... </p> waylandsmithy on "Refusing to serve customers who are on the phone 'standard policy for us' say BT" http://newsbiscuit.com/forum/topic.php?id=41464#post-118238 Thu, 12 Apr 2012 21:00:11 +0000 waylandsmithy 118238@http://newsbiscuit.com/forum/ <p>Love this, great NiB thingy! </p> weematt on "Refusing to serve customers who are on the phone 'standard policy for us' say BT" http://newsbiscuit.com/forum/topic.php?id=41464#post-118187 Thu, 12 Apr 2012 14:59:24 +0000 weematt 118187@http://newsbiscuit.com/forum/ <p>Very good, liked the 26 digit stuff. </p> Shandy on "Refusing to serve customers who are on the phone 'standard policy for us' say BT" http://newsbiscuit.com/forum/topic.php?id=41464#post-118170 Thu, 12 Apr 2012 12:53:47 +0000 Shandy 118170@http://newsbiscuit.com/forum/ <p>Excellent. Headline made me laugh out loud </p> Qoxiivi on "Refusing to serve customers who are on the phone 'standard policy for us' say BT" http://newsbiscuit.com/forum/topic.php?id=41464#post-118169 Thu, 12 Apr 2012 12:47:00 +0000 Qoxiivi 118169@http://newsbiscuit.com/forum/ <p>BT has refuted suggestions that a Norwich coffee shop's newly introduced policy, of refusing to serve customers while they're on the phone, is breaking new ground.</p> <p>'Refusing to provide customer service for people while they're on the phone is standard practice for us, and has been for years.' said a recorded message on one of the company's premium rate numbers.</p> <p>'To speak to one of our customer services representatives about this policy, please enter your twenty-six-digit unique customer reference number, which you'll find at the top of your online bill. To access your online bill, simply obtain an online access number from one of our representatives, or hold for further assistance.' it continued, before playing 35 minutes of looped Norah Jones and then disconnecting. </p>